Divine Clarity Policies & Cancellations

At Divine Clarity, we value fairness, clarity, and mutual respect. Please review the following policies carefully before making a purchase, booking a session, or registering for a workshop or event.

By completing a purchase or booking, you are agreeing to the terms outlined below.

Product Exchange Policy

Product Exchange Policy

At Divine Clarity, we take great care in offering high-quality spiritual and wellness products. For health, hygiene, energetic integrity, and fairness to all clients, we maintain the following exchange-only policy on products.

Why We Have This Policy

Many of the items we carry are personal, energetic, or wellness-based tools intended for individual use. Once worn, opened, or energetically used, they cannot ethically, hygienically, or energetically be resold to another client.

To protect the health and well-being of our community, preserve the energetic integrity of our products, and ensure fairness to all clients, certain items are final sale and not eligible for exchange.

Exchange Eligibility

Eligible items may be exchanged within 7 days of purchase with a valid receipt, provided that the item is:

  • Brand new

  • Unused

  • Unopened

  • In original condition and packaging

Some exclusions apply even if the item has not been used.

Final Sale Items (No Exchanges)

The following items are final sale and not eligible for exchange:

  • Jewelry

  • Crystals and gemstones

  • Books

  • Gift cards

  • Greeting cards

  • Smudging products and herbs

  • Essential oils, sprays, roll-ons, and mists

  • Meditation pillows and cushions

  • Water bottles and Vitajewel inserts

  • Scarves, clothing, or fabric items

  • Any opened items, including Oracle or Tarot cards, DVDs, or CDs

  • Sale or clearance items

  • Digital products or downloads

Eligible for Exchange (Unopened Only)

The following items may be exchanged only if unused, unopened, and in original packaging:

  • Candles (unused)

  • Incense (unopened)

  • Statues, figurines, and décor items

  • Ritual tools and instruments (such as bells or singing bowls)

  • Oracle and Tarot decks (factory sealed only)

Please Note

  • Divine Clarity does not offer refunds on products

  • All exchanges are subject to staff approval and product inspection

  • Staff reserve the right to refuse exchanges at their discretion

  • Online purchases are eligible for exchange only

  • Customers are responsible for all return and exchange shipping fees

Session Cancellation & Change Policy (Services)

Session/Service Cancellation & Change Policy

At Divine Clarity, all appointment times are reserved exclusively for you. Our practitioners prepare carefully for each session, and missed or late-cancelled appointments cannot always be filled. For this reason, the following strict cancellation and change policy applies to all services and private sessions.

By booking a service, you acknowledge and agree to the terms outlined below.

Deposits and Payments

  • A non-refundable deposit is required to book all sessions and services

  • Deposits are applied toward your session fee at the time of your appointment

  • Deposits are non-refundable under all circumstances

  • Service deposits and credits may only be applied to services and cannot be applied to products, workshops, classes, or events

Cancellations and Rescheduling

  • A minimum of 48 hours notice is required to cancel or reschedule any appointment

  • Cancellations or rescheduling requests made with more than 48 hours notice will result in your deposit being held as a credit and applied to another session within 12 months

  • Cancellations or rescheduling requests made with less than 48 hours notice will result in the forfeiture of your deposit and the remaining balance of the session fee being charged in full

Session Changes

  • All requests to change appointment date, time, practitioner, session length, or session type require a minimum of 48 hours notice

  • Requests made with less than 48 hours notice will be treated as a late cancellation

Late Arrivals

  • Appointment times are reserved specifically for you and cannot be extended due to late arrival

  • If you arrive late, your session will still end at the originally scheduled end time, as we often have other clients booked immediately following your appointment

  • Arrivals more than 15 minutes late may result in the session being shortened or cancelled at the discretion of Divine Clarity, particularly for shorter sessions such as 25-minute mediumship readings where the remaining time may no longer be viable

  • Late arrivals of more than 15 minutes are considered a late cancellation and the full session fee will apply, with no refunds or credits issued

Missed Appointments and No-Shows

  • No-shows or missed appointments are considered late cancellations

  • The full session fee will be charged and no refunds or credits will be issued

Private Group Mediumship Sessions (2+ Participants)

  • Private group mediumship readings are booked at a fixed group rate based on the number of participants selected at the time of booking

  • Once confirmed, the group size and total fee are locked in
    Reductions in the number of participants are considered partial cancellations
    No refunds, credits, or fee adjustments are provided for reduced attendance, regardless of notice given
    This policy is in place to ensure the time, preparation, and energetic space reserved for your group are appropriately accounted for

  • If a participant is unable to attend, you may invite another adult aged 14+ to attend in their place with advance notice

Packages and Prepaid Services

  • All session packages and prepaid services are non-refundable

  • Missed sessions or late cancellations within packages are forfeited and cannot be credited or rescheduled

Sales and Promotional Pricing

  • Services booked or purchased prior to a sale cannot be cancelled, refunded, or adjusted to receive sale pricing

  • Promotional pricing applies only during the advertised sale period

Please Note – Services

  • All policies are strictly enforced with no exceptions guaranteed

  • All decisions regarding enforcement are at the discretion of Divine Clarity management

  • Failure to comply with these policies may result in refusal of future bookings

  • By booking a session, you confirm that you have read, understood, and agreed to this policy

Workshops & Classes Policy

Workshops & Classes Policy

At Divine Clarity, our workshops, trainings, and classes require advance preparation, instructor scheduling, and material preparation. Because workshop space is reserved specifically for you and often fills quickly, the following strict workshop policy applies to all registrations.

By registering for a workshop or class, you acknowledge and agree to the terms outlined below.

Registration and Payments

  • Full payment or a non-refundable deposit is required at the time of registration

  • Workshop and class deposits are non-refundable

  • Deposits may only be applied to other workshops or classes and may not be applied to services, events, or products

  • Deposits cannot be transferred to another individual

Cancellations and Changes with 48 Hours Notice

  • If you cancel or request a change with more than 48 hours notice, your non-refundable deposit will be held as a credit and may be applied to another workshop or class within six months of the original workshop date

  • Registration changes such as moving to another workshop date or session must be requested with a minimum of 48 hours notice

Cancellations with Less Than 48 Hours Notice

  • If you cancel or request a change with less than 48 hours notice, your deposit is forfeited and cannot be applied to any workshop or class

Same-Day Cancellations and No-Shows

  • Same-day cancellations and no-shows will result in the forfeiture of your deposit

  • Any remaining balance owing will be charged in full

  • No refunds or credits will be issued

Transfers

  • Transfers to another person may be permitted at the discretion of Divine Clarity management

  • All transfer requests must be made with a minimum of 48 hours notice and approved in advance

  • Transfers requested with less than 48 hours notice will not be permitted

Missed Classes and Partial Attendance

  • Missed classes, late arrivals, or early departures are not eligible for refunds or credits

  • Certificates, certifications, and course completion require full attendance

  • Failure to attend all required portions of a course may result in forfeiture of certification or completion status

Cancellation by Divine Clarity

  • Divine Clarity reserves the right to reschedule or cancel any workshop or class due to low enrollment, instructor availability, illness, or unforeseen circumstances

  • In the event that Divine Clarity cancels a workshop or class, participants will be offered a full credit or refund

Sales and Promotional Pricing

  • Workshop and class registrations purchased prior to a sale cannot be cancelled, refunded, or adjusted to receive sale pricing

  • Promotional pricing applies only during the advertised sale period

Technical Issues and Force Majeure

  • Important: Divine Clarity is not responsible for power outages, internet issues, or technical difficulties affecting registration, attendance, or participation. Refunds or credits cannot be issued in these circumstances.

Please Note – Workshops & Classes

  • All policies are strictly enforced with no exceptions guaranteed

  • All decisions regarding transfers, credits, and enforcement are at the discretion of Divine Clarity management

  • By registering for a workshop or class, you confirm that you have read, understood, and agreed to this policy

Events & Gallery Readings Policy

Events & Gallery Readings Policy

At Divine Clarity, gallery medium readings, special events, and ticketed experiences are one-time scheduled events with limited seating and significant advance preparation. Once a ticket or registration is purchased, the space cannot be resold on short notice. For this reason, the following strict no-cancellation and no-change policy applies to all events.

By purchasing a ticket or registering for an event, you acknowledge and agree to the terms outlined below.

Registration and Payments

  • Full payment is required at the time of registration

  • All event tickets and registrations are final sale

Cancellations and Changes

  • No cancellations are permitted for events under any circumstances

  • No rescheduling is permitted for events under any circumstances

  • No credits may be issued toward services, workshops, classes, products, or future events

Transfers

  • Transfers to another person may be permitted at the discretion of Divine Clarity management

  • All transfer requests must be made with a minimum of 48 hours notice and approved in advance

  • Transfers requested with less than 48 hours notice will not be permitted

  • Event tickets and registrations may not be transferred to a different date or event

Late Arrivals and Missed Events

  • Late arrivals may not be admitted once an event has begun, at the discretion of Divine Clarity

  • Missed events or late arrivals are not eligible for refunds, credits, or transfers

Event Changes and Cancellation by Divine Clarity

  • Divine Clarity reserves the right to reschedule or cancel any event due to illness, low enrollment, technical issues, venue issues, or unforeseen circumstances

  • In the event that Divine Clarity cancels an event, participants will be offered a full credit or refund

Technical Issues and Force Majeure

  • Important: Divine Clarity is not responsible for power outages, internet issues, platform failures, weather conditions, or technical difficulties that may affect attendance or participation. Refunds or credits cannot be issued in these circumstances.

Please Note – Events & Gallery Readings

  • All event sales are final

  • All policies are strictly enforced with no exceptions guaranteed

  • Failure to attend an event for any reason does not entitle the participant to a refund, credit, or transfer

  • Divine Clarity reserves the right to refuse admission or remove any participant whose conduct is disruptive or inappropriate

  • By purchasing an event ticket, you confirm that you have read, understood, and agreed to this policy